CUSTOMER APP

A shopping experience built for your brand.

Give customers a fast, intuitive mobile experience to discover products and stores, build their cart, pay, manage orders and stay connected after checkout.

Book a Free Demo →Explore Customer Features

✓ Flutter Customer App✓ Your Brand✓ Multi-Vertical✓ Wallet✓ Order Tracking

DISCOVER

Find what you need.

Search products, stores...

Featured ProductPopular today

₹499+ Add

YOUR STORE

Everything you love.

Search products, brands...

Premium EssentialsTop rated · In stock

₹899+ Add

Daily Care BundleSpecial offer

₹599+ Add

ORDER TRACKING

Track every order.

Order ConfirmedWe've received your order

PreparingYour seller is preparing it

Out for DeliveryYour order is on the way

DeliveredEnjoy your order

THE CUSTOMER JOURNEY

Everything customers need to discover, order and track.

Build the complete customer journey into one connected app — from first search to final delivery.

Discover

Search products, stores, restaurants, categories and featured collections.

Explore

View product details, variants, attributes, sellers and available options.

Decide

Save products to wishlist and review pricing, availability and offers.

Order

Add items to cart, select address and complete checkout.

Pay

Use available online payments, wallet or COD where configured.

Track

Follow order progress from confirmation through fulfilment and delivery.

HOME SCREEN

Turn your home screen into your digital storefront.

Give customers a clear starting point for discovery with configurable content and promotional sections.

✓ Promotional banners and sliders
✓ Categories and subcategories
✓ Featured products and sections
✓ Promotional offers and curated content
✓ Seller/store discovery

Customer HomeBranded Storefront

Search products, brands, stores...

Product DetailsIn Stock

Premium Essentials

Explore product information, available options and seller details before adding to cart.

VariantStandard

Quantity1

SellerStore Name

Add to Cart · ₹899

PRODUCT DETAILS

Give every product the space it deserves.

Customers can understand what they're buying before they commit, with structured product information and purchasing options.

✓ Product images and descriptions
✓ Product variants and attributes
✓ Pricing and stock information
✓ Seller/store information
✓ Add to cart and wishlist actions

CART & CHECKOUT

From cart to checkout without friction.

Keep the final buying journey focused and easy to understand, with all important order and payment information in one place.

✓ Cart quantity and item management
✓ Address selection
✓ Delivery options
✓ Promo codes and discounts
✓ Payment method selection
✓ Order summary and confirmation

CheckoutSecure Flow

Delivery AddressHome · 12 Main StreetChange

Delivery OptionStandard deliverySelected

Promo CodeWELCOME20Applied

ORDER TOTAL₹1,498

3 items · Delivery included

Place Order →

CUSTOMER FEATURES

More than a shopping screen.

Everything around the purchase that keeps customers connected to your platform.

Wishlist

Save products customers want to revisit later.

Wallet

Support customer wallet functionality and related transactions.

Payment History

Give customers visibility into their payment activity.

Promo Codes

Apply available promotional codes and offers.

Returns

Connect eligible orders to supported return workflows.

Self Pickup

Allow pickup where the business configuration supports it.

Notifications

Keep customers updated about relevant activity and orders.

Product Requests

Support customer product request workflows.

Delivery Updates

Show progress as orders move through fulfilment.

Featured Products

Surface products, offers and promotional sections.

Order History

Keep previous purchases accessible from the account.

Branded Experience

Present the customer journey under your own identity.

My AccountCustomer

Customer AccountProfile · Addresses · Notifications

Wallet ₹1,240Available balance

Recent Order Delivered#NP1832 · 4 items · ₹1,498

Active Order Preparing#NP1842 · 2 items · ₹648

CUSTOMER ACCOUNT

Keep customers connected after checkout.

The relationship doesn't stop when an order is placed. Give customers a central place to manage their account and ongoing activity.

✓ Profile and account information
✓ Orders and order history
✓ Wallet and payment history
✓ Wishlist and saved products
✓ Returns and notifications

ONE APP. MULTIPLE BUSINESS MODELS.

One customer app. Multiple ways to do business.

The customer experience can support the different commerce modules that sit inside your NaanPlan platform.

🛒

Grocery

Categories, products, sellers, cart, checkout and delivery for grocery shopping.

🍔

Food

Restaurant discovery, menus, addons, modifiers, ordering and delivery.

🛍

eCommerce

Multi-vendor product discovery, sellers, variants, wishlist and marketplace checkout.

💊

Pharmacy

Pharmacy product discovery with prescription-based workflows where required.

ORDER TRACKING

The order doesn't disappear after checkout.

Keep customers informed as the order moves through the platform and into the final delivery workflow.

✓ Order confirmation
✓ Seller fulfilment status
✓ Delivery status
✓ Order history
✓ Relevant notifications

Order #NP1842Live Status

Order ConfirmedYour order has been confirmed

Seller AcceptedYour seller is preparing the order

Out for DeliveryYour delivery partner is on the way

DeliveredOrder completed

CONNECTED PLATFORM

The customer app is connected to everything behind it.

Customer actions flow into the rest of your business ecosystem — seller operations, delivery and centralized administration.

01Customer AppDiscovery, checkout & orders

02Seller AppProducts, inventory & fulfilment

03Delivery AppAssignments & last mile

04Admin PanelCentralized business control

YOUR BRAND. YOUR APP.

Customers see your brand.

Build the customer-facing experience around your business identity while NaanPlan powers the technology underneath.

Brand Identity

Present your business name, logo and visual identity.

Storefront

Shape the customer-facing shopping experience.

Content

Use banners, offers and featured sections.

Business Modules

Choose the commerce experiences you operate.

CUSTOMER APP FAQ

Questions about the customer experience.

Can I launch the customer app under my own brand?

Yes. The NaanPlan positioning is built around a branded customer experience, with your business identity presented to customers.

Can the same customer app support different business modules?

The underlying eMarket platform supports Grocery, Food, eCommerce and Pharmacy modules. The exact module configuration depends on the package and setup.

Can customers track their orders?

The customer experience can show order and delivery status as the order moves through the connected operational workflow.

Does the customer experience support online payments and COD?

The platform documentation supports online payment and cash-on-delivery workflows where configured.

Can customers use a wallet and wishlist?

Yes. Wallet and wishlist are documented customer-side capabilities.

Can customers request returns?

Returns are part of the documented customer and seller marketplace workflows, subject to the business's configured policies.

Is the customer app connected to seller and delivery apps?

Yes. The customer app is part of the wider connected platform, with seller, delivery and admin components handling the operational side.

Can the app support pharmacy prescription workflows?

The eMarket documentation includes pharmacy prescription upload and validation capabilities. Exact implementation depends on the selected module and configuration.

READY TO LAUNCH?

Give your customers an experience
built for your business.

Launch a branded customer app connected to your complete commerce, seller, delivery and admin ecosystem.

Book a Free Demo →